Shipping Policy

This page explains what delivery costs, how long it takes, where we deliver, and what your site needs to look like on the day. Everything here matches what you are charged at checkout.

Delivery cost

Shipping is free on every order. Delivery is included in the price of the container regardless of its size, how many units are on the order, or how far the unit travels within our service area. Checkout shows delivery as $0 before you pay.

There are no fuel surcharges, no per-mile fees and no freight invoice issued after delivery. The price on the product page is the price you pay.

Where we deliver

We deliver to street addresses in the 48 contiguous United States. We do not currently deliver to Alaska, Hawaii, US territories, or outside the United States.

How long it takes

• Order handling: 1–3 business days from the point your order is confirmed and payment has been received.
• Transit: 3–7 business days.
• Estimated arrival: 4–10 business days in total.

These are estimates, not guaranteed dates. Weather, road restrictions and carrier scheduling can move a delivery. We contact you to arrange a delivery window before the truck is dispatched, so you will not be left guessing which day to expect it.

You can follow your order on the order tracking page.

How the container arrives

Units are delivered on a specialized tilt-bed trailer. The bed tilts and the container slides off onto the ground at the spot you have prepared. The price includes placement by tilt-bed only — it does not include a crane, a forklift, or setting a unit onto piers, a foundation or a rooftop. If your placement needs lifting equipment, arrange that separately and tell us in advance.

What your site needs

Most failed deliveries are access problems, and they are avoidable. Before your delivery date, please make sure of the following.

• Ground: level, firm and well drained. Compacted gravel or concrete works. Soft lawn, mud, sand and slopes do not.
• Approach: allow roughly 75 ft of clear, straight approach in line with the placement spot so the bed can tilt and slide the unit off. A 40ft container needs more room than people expect.
• Overhead: clear of low branches, cables and eaves along the whole approach.
• Gates and turns: wide enough for a truck and trailer, not just a car.
• Someone on site: an adult must be present to direct the driver and confirm the placement position.

If you are not sure your site works, contact us before you order and describe the approach. Our buyers guide walks through measuring it. We would much rather answer that question early than turn a truck around.

If a delivery cannot be completed

If the driver arrives and the container cannot be placed — nobody is on site, the ground will not take the unit, or the approach is blocked — the unit returns to the yard and a re-delivery charge applies. We will confirm that charge with you before rebooking. Telling us about tight access in advance costs nothing; a wasted trip does.

Damage in transit

Inspect the container before the driver leaves. If you find damage that happened in transit, note it at the point of delivery and contact us straight away with photographs so we can resolve it. Do not sign the delivery off as clear if it is not.

Returns

Return terms, including the return window, return freight and any restocking fee, are set out in full on our refund and returns policy. Note that custom-built and modified units are non-returnable.

Questions

Email support@atlascontainersupply.com with your order number and we will help. Atlas Container Supply, 20 Pear Circle, Greenbrier, AR 72058, USA.